PhotoshopFoundry.com Support

If you don't receive your download info right away, please email us and we will send it right over. Usually the info is instantly available, but sometimes orders need to be manually approved.

Support Email
Email: support@photoshopfoundry.com

Product Support

Q: I have a question about a product I ordered. Who do I contact?

A: Email us with any questions, we try to respond to all inquires within 24 hours on working days.

Q: I have an Intel Mac Book Pro. Will your products work with my system?

A: Yes. A few number of customers may experience slower than normal playback on the Serious Effects DVD, but we have an update that should resolve this problem. If you are in need of this update please contact us today.

Downloading Questions

Q: I would like to receive my products on DVD. Can I download them as well?

A: Yes. Customers who select to have orders shipped will also receive a download link. You may download as needed but the DVD's will also be shipped. Remember some products are only available through the mail.

Q: I can't seem to get access to my download after purchase. What should I do?

A: Sometimes international credit cards do not verify immediately and other system checks cause the download to be held up. If you do not receive your download after purchase please send us a friendly email and we'll be happy to help you out.

Q: I've download the files but I can't seem to get them to Unzip. What should I do?

A: Be sure to have the latest version of your Unzipping application. Also verify the size of the file you downloaded is close to estimated size on the website. If you continue to have problems contact us.

Ordering Questions

Q: Do you ship to my country?

A: We don't ship outside of the U.S at this time but our downloadable products can be purchased any where the lay permits and you have a viable PayPal account.

Q: Can I order by phone?

A: Not at this time. We prefer online orders because they work directly with our inventory system but if you would like to order over the phone please send us an email and a representative will call you to order or send you our phone number.

Missing, Damaged or Bad Media

Q: My package has not arrived yet. What should I do?

A: Please contact us immediately and we will assist you. Sometimes packages get lost but we guarantee them or your money back. Please don't wait too long to notify us if you suspect your package is missing. Remember international customers may have to wait for customs to clear before delivery.

Q: I have Damaged or Bad Media, what should I do?

A: Please contact us and we will arrange additional working copies for free of course.

Q: My package did not contain all of the things I ordered. What should I do.

A: Please contact us and we will arrange to send another package with the correct items. On the other hand if you receive something in addition to your order, enjoy it.